Privacy

Privacy Policy

Last updated: April 26, 2026

This Privacy Policy describes how MyUglyHomeOffer LLC (“MyUglyHomeOffer,” “we,” “us,” or “our”) collects, uses, and shares information about you when you visit our website, submit a property through our forms, call our number, or otherwise interact with our services. By using our site, you agree to the terms of this Policy.

1. Information we collect

We collect information that you provide directly to us, including:

Contact information: name, phone number, email address.
Property information: property address, condition, ownership status, mortgage or lien information, photos, and any other details you share about the property.
Communications: any messages, voicemails, texts, or recordings of calls with our team (where permitted by law and disclosed to you at the time of the call).

We also collect information automatically when you use our website:

Device and usage data: IP address, browser type, operating system, pages visited, referring URL, and timestamps.
Cookies and similar technologies: for site functionality, analytics, and (where applicable) advertising.

2. How we use your information

We use the information we collect to:

Respond to your inquiry, evaluate the property, and prepare and present a cash offer;
Contact you by phone, text message (SMS), or email about your inquiry and any related transaction;
Verify ownership and run public-record checks (e.g., title, liens, taxes) related to your property;
Send you marketing communications about our services, where permitted by law;
Operate, secure, and improve our website and services;
Comply with legal obligations and enforce our agreements.

3. Phone calls, texts, and TCPA consent

By submitting your phone number through our forms or by calling us, you expressly consent to receive calls and text messages from MyUglyHomeOffer and its agents at the phone number you provided, including calls and texts made using an automatic telephone dialing system or pre-recorded voice. Consent is not a condition of any sale. Message and data rates may apply. You may opt out of text messages at any time by replying STOP, and you may ask us to stop calling you at any time.

4. How we share your information

We may share information with:

Service providers who help us operate our business, such as CRM, hosting, analytics, communications (e.g., SMS / phone), and document-signing vendors;
Title companies, attorneys, escrow agents, and inspectors involved in evaluating or closing a transaction;
Network of local cash buyers — if we are not able to purchase your property directly, we may share your information with a vetted local investor in our network so they can make you an offer;
Legal and safety — when required by law, subpoena, court order, or to protect our rights, property, or safety, or that of others;
Business transfers — in connection with a merger, acquisition, financing, or sale of all or part of our business.

We do not sell your personal information for money.

5. Cookies and analytics

We and our service providers use cookies and similar technologies to remember your preferences, understand how visitors use our site, and (where applicable) measure advertising performance. Most browsers let you remove or reject cookies in their settings; doing so may affect how the site works for you.

6. Data retention

We keep your information for as long as needed to respond to your inquiry, complete any transaction, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.

7. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or limit our use of your personal information, or to opt out of certain types of processing. To make a request, contact us using the details below. We will verify your request before responding.

You can also:

Reply STOP to any text message to opt out of SMS;
Ask us to stop calling you on any call;
Unsubscribe from marketing emails using the link in the email.

California, Colorado, Virginia, and similar state residents: you may have additional rights under your state’s privacy laws, including the right to know what we collect, to correct it, to delete it, and to opt out of certain disclosures. Submit a request using the contact information below.

8. Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is 100% secure, and we cannot guarantee absolute security.

10. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date at the top reflects the latest version. Material changes will be posted prominently on our website.

11. Contact us

Questions about this Policy or our privacy practices?

Phone: (619) 901-2789
Email: support@myuglyhomeoffer.com